We’re here to make it right – kindly, clearly, and fairly.

 

At CosmosBoo, we want you to feel joy and satisfaction with every order. If something isn’t quite right, we’ll do our best to fix it — with clarity and care.

 

1. Digital Products & Custom-Made Items

•Due to the nature of digital files (instant downloads) and custom-made items (made to order just for you), these products are non-returnable and non-refundable.

•All sales are final on these items. Please review descriptions carefully before purchasing.

•If you experience technical issues with your download or did not receive your file, please contact us — we’ll help you access your purchase smoothly.

 

2. Physical Kits & Shipped Items

•If you have any issues with your order and want to return or exchange an item, just email us at hello@cosmosboo.com or cosmosboohelp@gmail.com within 30 days of your delivery, and we’ll quickly respond with details on processing a refund. All returns and exchanges are subject to a $8 USD restocking fee. Items discounted 25% or more are final sale and not eligible for returns or exchanges.

•If there’s an issue — missing pieces, damaged items, or something doesn’t feel right — please contact us within 7 days of receiving your order and include your order number, photos (if applicable), and a short note describing the issue. So that we can evaluate the issue and make it right. 

 

We’re happy to offer the following resolutions:

A free replacement shipped to your address, or

A store credit you can use anytime in the future. Whatever works best for you.

 

3. Cancellations

If you wish to cancel a physical product order, please contact us within 2 hours of placing your order. After this window, we may begin preparing your item for shipping and can no longer cancel.

 

4. How to Reach Us

To request help, email us at: hello@cosmosboo.com or cosmosboohelp@gmail.com

Include:

•Full name

•Order number

•Date of purchase

•Description of the issue

•Any helpful images

 

We aim to respond to all messages within 1-2 business days.

Your trust means everything to us — and we’ll always do our best to support you with care and transparency.