Our products are all customized and personalized, After confirmation, there will be an additional 2-3 working days (Monday-Friday) onto your expected delivery time to allow our design team time to processed and dispatched your item. 

Our products are made to order delicately crafted paper creation, we are unable to process exchange or refunds. However, if the item is defective, damaged, or if you receive the wrong item, please contact us within 3 days of receiving your order, so that we can evaluate the issue and make it right.